kox8 Privacy Policy
Your personal information is our top priority. This policy provides a complete description of how kox8 collects, stores, and protects your information.
Section 1 Introduction and Scope
kox8 is a safe and reliable online gaming platform operated for players in Bangladesh. This Privacy Policy ("Policy") describes how kox8 (referred to hereinafter as "we", "us", or "the Platform") collects your personal information, how that information is used, with whom it may be shared, and what measures we take to protect your information.
This policy applies to all services, products, and activities on our website kox8.cam. By creating an account on our platform or by using any of our services, you are considered to have given your consent to the terms of this privacy policy.
We review this policy regularly and update it when needed. If any changes are made, we will publish them on this page along with a new date. Continued use of our services will be taken as your agreement to the updated policy.
Section 2 What Information We Collect
When registering on kox8 and using our services, we may collect various types of information. This information is divided into two main categories:
Personally Identifiable Information
- Full name (in Bengali or English)
- Date of birth (for age verification)
- Email address
- Mobile number
- National ID or passport number (where required)
- Payment account information (bKash, Nagad, Rocket, Upay number or bank account details)
- Address information (where applicable)
Technical and Usage Information
- IP address
- Browser type and version
- Device type and operating system
- Login time and date
- Page visit and navigation history
- Details of deposit and withdrawal transactions
- Gaming activity records
- Information collected from cookies and similar tracking technologies
We collect only the amount of information necessary to provide our services, meet legal obligations, and ensure the security of the platform. Collecting unnecessary information is against our policy.
Section 3 How Your Information Is Used
kox8 uses your information for specific and lawful purposes. Those purposes are described in detail below:
3.1 Account Management and Service Delivery
We use your information to create and verify your account, complete the KYC process, and provide you with our gaming services, deposit and withdrawal facilities, and customer support.
3.2 Security and Fraud Prevention
We analyze technical information to maintain platform security and to detect unauthorized access, fraud, and other illegal activities. Your information is kept secure using SSL encryption and advanced security measures.
3.3 Legal Compliance
We may use your information to comply with applicable laws and regulations, meet anti-money laundering (AML) obligations, and respond to lawful requests from relevant authorities.
3.4 Responsible Gaming
As part of our responsible gaming policy, we may monitor your gaming activity. This helps identify problematic gaming behavior and provide support where needed.
3.5 Communication and Support
We use your contact information to send important notifications about your account, transaction confirmations, and to provide our 24/7 live chat support.
3.6 Service Improvement
We may process information for analytical purposes to improve the quality of our services, add new games and features, and enrich the user experience.
Section 4 Information Sharing and Disclosure
kox8 does not sell or rent your personal information to third parties. However, there are certain limited circumstances where sharing information may be necessary:
Service Provider Partners
Minimum necessary information may be shared with trusted partners who assist in providing essential services such as payment processing (bKash, Nagad, Rocket, Upay, bank transfer), technology infrastructure, and customer support. These partners are contractually bound to uphold our privacy standards.
Legal Obligations
We may be required to disclose information in accordance with court orders, lawful requests from regulatory authorities, or applicable law. Such disclosure will always be limited to the minimum amount and within the bounds of the law.
Fraud and Security Protection
Sharing information with relevant agencies may be necessary to prevent financial fraud, money laundering, or other illegal activities. This is done in the interest of protecting all users of our platform.
Business Restructuring
In the event of a change in business ownership, merger, or acquisition of kox8, your information may be transferred to the new owner. However, the protections of this privacy policy will remain in effect.
Section 5 Cookies and Tracking Technologies
The kox8 website uses cookies and similar technologies to improve your browsing experience and ensure the proper functioning of the platform. Cookies are small text files that your browser collects from our website and stores on your device.
5.1 Types of Cookies We Use
Essential Cookies: These are necessary for the basic functionality of the platform. These cookies are required to maintain login sessions, perform security checks, and remember your preferences.
Functionality Cookies: Used to remember your language preferences, display settings, and account-related preferences.
Analytics Cookies: These cookies are used to understand which parts of our website are used the most and how users navigate the platform.
5.2 Cookie Controls
You can accept or reject cookies by changing your browser settings. Please note that disabling essential cookies may prevent some important features of our platform from working properly.
Section 6 Data Retention and Security
6.1 Retention Period
We retain your information for as long as your account is active and as needed to provide our services. Even after an account is closed, certain information may be retained for the period required by legal, regulatory, and anti-money laundering obligations.
6.2 Security Measures
kox8 applies advanced technical and organizational security measures to protect your information:
- SSL encryption technology is used for all data transfers
- Personal information is stored in an encrypted state on secure servers
- Only authorized personnel may access information for specific purposes
- Regular security audits and vulnerability assessments are conducted
- Firewalls and intrusion detection systems are used to protect against data breaches
- Two-Factor Authentication is available
Please note that no information on the internet is completely secure. We provide the highest level of protection, but complete security cannot be guaranteed. Therefore, the responsibility for keeping your password and login information private is partly yours.
Section 7 Your Rights and Controls
As a kox8 user, you have the following rights over your personal information:
Right to Access
You have the right to know what information we hold about you and to receive a copy of that information.
Right to Rectification
You have the right to request correction or update of any information we hold about you that is inaccurate or incomplete.
Right to Erasure
In certain circumstances, you have the right to request deletion of your personal information, though this may not apply where legal obligations exist.
Right to Object
You have the right to object to the processing of your information for certain purposes, particularly where it is used for marketing purposes.
Right to Portability
You have the right to request your information in a structured, machine-readable format.
Right to Close Account
You may close your account at any time. However, if legal obligations exist, certain information will be retained for a specified period.
To exercise these rights, please contact us. We will process your request as quickly as possible within the scope of applicable law. Contact address: [email protected]
Section 8 Protection of Minors
kox8 services are for individuals aged 21 and above only. We do not knowingly collect any information from minors. During registration, we attempt to ensure through an age verification process that no minor is able to create an account on our platform.
If we learn that we hold information about a minor, we will immediately delete that information and close the associated account. If parents believe their child has created an account without authorization, please contact [email protected] immediately.
Section 9 Third Parties and Game Providers
Our platform offers games from various game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers operate their games using their own technology and servers. These third parties may have their own privacy policies, which may differ from ours.
When playing games with these providers on our platform, game-related technical information may be processed on their systems. However, we ensure that all providers we select follow industry-standard security practices and adhere to fair play principles.
Section 10 Policy Changes and Updates
kox8 reserves the right to change or update this privacy policy at any time. For any significant changes, we will:
- Publish the updated policy on this page with a new effective date
- Send email notifications to registered users for significant changes
- Display a notification when logging in to the platform
Continued use of our services after a policy change will be taken as your agreement to the updated policy. Therefore, you should visit this page regularly.
Section 11 Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our privacy team will try to respond to your request as quickly as possible after receiving it.
Contact Methods
Email:
[email protected]
Live Chat:
24/7 Bengali live chat support
When emailing a privacy-related request, write "Privacy Policy Request" in the subject line of the email.
For more information, see our Terms and Conditions and Responsible Gaming pages.